What should a manicurist do if a client smudges her nails after paying for a service?

Repainting the client's nails free of charge is considered the best course of action in this situation because maintaining client satisfaction and loyalty is paramount in the beauty industry. When a client has just received a service and is unhappy due to an issue like smudged nails, offering to fix the problem at no additional cost demonstrates professionalism and a commitment to customer service. This approach enhances the client's experience and can lead to repeat business and positive word-of-mouth referrals.

Addressing the issue promptly and without additional charges shows that the manicurist cares about the client's satisfaction and wants to ensure they leave with nails that they are happy with. This not only reflects well on the manicurist but also helps to build a positive reputation for the salon as a whole. Ensuring that clients have a positive experience even after an error can greatly improve customer retention.