If a client's nails appear poorly done from another salon, what should the manicurist do?

When a client's nails appear poorly done from another salon, maintaining a professional demeanor is crucial. Choosing to not say anything about the service demonstrates respect for the client's previous experience and avoids unnecessary conflict or hurt feelings. It is essential to focus on providing a positive and uplifting experience for the client rather than criticizing another establishment. This approach helps to foster a trusting relationship with the client and keeps the focus on offering excellent service moving forward.

In contrast, openly criticizing the previous service or gossiping about the other salon could create an uncomfortable environment and may reflect poorly on the manicurist. It's important to prioritize the client's comfort and satisfaction without engaging in negativity regarding others in the industry. Rebooking the client is a good practice, but it should come after establishing a positive rapport, not as the first response to complaints about prior services. By choosing to remain neutral about the previous salon's work, the manicurist can focus on the client’s needs and expectations for the current visit.