If a client complains about another technician, how should a manicurist react?

When a client expresses concerns about another technician, suggesting that they have a direct conversation fosters an environment of open communication and resolution. This approach empowers the client to address their concerns directly while allowing the involved parties to clarify any misunderstandings. It also reflects professional integrity and encourages a constructive dialogue, rather than perpetuating negativity or conflict.

Creating a space where clients feel their issues are addressed directly also helps maintain a positive atmosphere within the salon and enhances customer satisfaction. Engaging in gossip, dismissing the client's concerns, or spreading negativity undermines professionalism and can lead to a toxic work environment, which is counterproductive to building trust and rapport with clients. By promoting direct communication, the manicurist contributes to a constructive working relationship and helps facilitate a resolution.