How should a manicurist respond to a client's request?

A manicurist’s response to a client’s request should be guided by professionalism and communication. Tactfully making recommendations about nail shape is an essential practice in the manicure profession. It demonstrates the manicurist's expertise while engaging with the client's desires.

By offering thoughtful recommendations, the manicurist balances the client's preferences with professional advice, ensuring the client's satisfaction and the quality of the final outcome. This approach also helps in establishing trust and rapport, as the client feels heard and valued, while the manicurist provides insights based on experience, which can lead to better results.

In contrast, ignoring the client's request undermines the client’s agency and could damage the client-manicurist relationship. Simply doing whatever the client wants without discussion might lead to unsatisfactory results if the client’s choice does not consider their nail type, health, or individual preferences. Refusing the client without offering options or advice can come across as unprofessional and may leave the client feeling unvalued. Thus, tactful engagement through thoughtful suggestions is the best practice.